All purchases are final
Every plan on JEE Nerds is a one-time payment for access for a set period. Payments are non-refundable, including when a plan is only partly used.
Your access starts the moment the payment goes through, and the free plan lets you try the site before paying. Please use it to decide whether the pass is right for you before you buy.
There is nothing to cancel
No plan renews automatically, and we never keep your card or UPI details on file. When your plan ends, it simply ends — you will not be charged again unless you choose to buy another one.
When a payment goes wrong
A payment error is not a purchase, and we always put it right. If any of these happen to you:
- you were charged, but your pass did not start;
- you were charged twice for the same plan;
- money left your account, but the payment showed as failed.
email nerdsjee@gmail.com with the payment ID from your Razorpay receipt or bank statement. We will either start the pass you paid for or return the extra charge to the account it came from.
When a payment fails outright, the money usually returns to your account on its own within a few working days — your bank decides the exact timing. If it hasn’t come back after that, email us.
Questions
Anything unclear, see our contact page.
